5 Apr 2020

Coronavirus Update for Holiday Home Owners | Sunday 5th April

Dear Owners,

I hope that you and your loved ones are safe and in good spirits during these trying times.

I’m writing to you with an update following us having to close the park on Monday 23rd March. The Government was very clear in their advice regarding non-essential travel and the closure of holiday parks across the UK was advised by various trade bodies and and then was legally imposed as part of the UK Government directive in the fight against Covid-19. 

There can be no argument against the Government’s policy and we very much support their common sense approach, we are very grateful for your co-operation, understanding and patience in this matter.

You like us watch the news and wonder when normality will resume and when we will be able to reopen for you to use your holiday homes as before. 

Sadly, we like you do not have a “crystal ball” and do not know more than we glean from various media sources. It’s an unprecedented situation in which all we can do is sit and wait, stay at home, be safe, follow Government advise and help who we can if and when we are able to.

One quote that I have seen is very true, “You can’t calm the storm, so stop trying. What you can do is calm yourself. The storm will pass.“

We thank those of our owners who have contacted us for your various telephone calls  and your emails of support. We as a family appreciate your support and the team have taken great warmth, inspiration and motivation from those owners who have taken the time and energy to convey such lovely words of support.

Looking After Our Team

We thank those of you who have shown concern in relation to our team and your enquiries as to their employment. We too very much value their efforts and are very concerned over their well being and financial position. 

We’re proud to state that as a family business we will not be making any redundancies and we will continue to pay all staff 100% of their contractual entitlement. 

Some staff are deployed in different roles, such as extra security to ensure their safety of your holiday home,some are working from home where possible and some continue their efforts to enhance the parks within the Government guidelines. Rest assured they will be raring to go when the starting whistle is eventually blown at some time in the future.

Looking After Our Community

You may have read of our assistance to the NHS and Frontline Workers. We as a team decided that it was the right thing to do and are happy to assist the community in any way we can. 

The demand for medical staff to self isolate, and the stories and experiences that they have shared have brought home the reality of what many of those frontline health workers are experiencing and the lengths that they are going to to protect their families while also working to protect and save the lives of the public. Their unrelenting commitment and dedication simply brings tears to ones eyes. 

Thanks to your cooperation the Parks have become a temporary home for some 16 doctors, 2 surgeons , 2 consultants, 70 nurses (including 10 ward sisters) amongst others.  Some of these folks were sleeping in their cars in the hospital car parks in order to self isolate from family members who were elderly or high risk.  

I would personally like to thank those owners who have also very kindly offered to add their holiday homes to the cause free of charge, a true show of the spirit that we are all in this together. May I reiterate that we as a business are providing this very much needed accommodation completely free of charge, not a penny is being incurred by any one.

Looking After Your Holiday Home

We have had a handful of our owners enquiring about Site Fees and whether or not they will they be credited for lost time in next year’s site fees. 

Well the truth of the matter is that we have not had the time to yet consider such. These unprecedented times have raised unprecedented issues and unprecedented questions. We acknowledge and sympathise that Covid-19 has raised the same experiences and concerns for you and your families. We will not be in a position to either consider or comment upon such until we have won the battle against Covid-19. 

Various factors will then have to be taken into account, such as the timescale of closure, any Government directives, advice from industry bodies such as the BH&HPA, site licence and of course a good deal of common sense and fairness. Whatever it will  be, it will be fair and legally correct as one would expect from us. We are all in this together.

If you are concerned about any matter that you think we can assist with, or if you would like us to check on your holiday home, please don’t hesitate to contact us. If we can help, as always we will.

Thank you for the time to read this, once again we hope that you and yours are all safe. We hope that you are able to stay safe at home and look forward to the Reopening Party that we will be arranging nearer the time. 

God bless all and take care.

Wyn, Samantha, Paris and Rio and all of the team at Marine Holiday Park and Tan Rallt Holiday Park

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